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1. General: These Terms and Conditions ("Agreement"), in conjunction with the specific terms of each purchase, which are detailed in each receipt of purchase, constitutes a legally binding contract between Penn Storage, LLC and Customer (as defined below).
2. Defined Terms
A. Account: Customer's unique account created on boxmydorm.com, accessible via a username and password.
B. Box My Dorm ("BMD"): Penn Storage, LLC, any of its affiliates or authorized representatives.
C. Customer: Any person(s) or entity which contracts with BMD for transportation or storage of Parcels.
D. Customer's Agent: A person designated by Customer on Customer's account, who is authorized to sign the Pickup or Delivery Signature Form (defined below) indicating that Customer assents to Pickup or Delivery.
E. Delivery: The moment when BMD Releases Parcels to Customer, Customer's Agent, or FedEx.
F. Delivery Dates: For all types of Deliveries, dates, determined by BMD before the start of the academic term, from which Customer may choose a Delivery Time Window. Delivery Dates are set with regard to The University of Pennsylvania and dormitory schedules in both the spring and the fall semesters. Dates are within a two- to three-week period of time. There are at least two such periods of time per year.
G. Delivery Location: The place, limited by The University of Pennsylvania rules, where BMD arrives to Release Parcels or to drop off Supplies to Customer�usually the entrance of Customer's room, building, or house.
H. Delivery Signature Form: Form Customer or Customer's Agent signs at Delivery, indicating Customer's acknowledgement that BMD has delivered Parcels.
I. Delivery Time Window: Period of time on a Delivery Date, usually no longer than six (6) hours, chosen by Customer from a limited set of options posted on boxmydorm.com, during which BMD arrives at Delivery Location to Release Parcels to Customer.
J. FedEx: FedEx Corporation or any of its subsidiaries.
K. Packing Accessories: Any moving equipment or supplies that Customer purchases from BMD.
L. Parcel: Any boxes or items, including Standard Boxes (defined below), that Customer agrees to have transported or stored by BMD.
M. Pickup: The moment when Customer or Customer's Agent tenders control of Parcels to BMD and signs the Pickup Signature Form.
N. Pickup Date: For all types of Deliveries, dates, determined by BMD near the end of an academic term, from which Customer may choose a Pickup Time Window. Pickup Dates are set with regard to The University of Pennsylvania and dormitory schedules.
O. Pickup Location: The place, limited by The University of Pennsylvania rules, where BMD will arrive to take possession of Parcels from Customer�usually at the entrance of Customer's room, building or house.
P. Pickup Signature Form: Form Customer or Customer's Agent signs at Pickup, indicating Customer's acknowledgment that BMD has taken possession of Parcels.
Q. Pickup Time Window: Period of time at the end of a The University of Pennsylvania academic term, usually no longer than six (6) hours, chosen by Customer from a set of options posted on boxmydorm.com, during which BMD will arrive at Pickup Location to take possession of Parcels from Customer. The Pickup Time Window is noted on receipt of purchase.
R. Penalty Fees: Fees, described in Section 12, that will automatically be charged to Customer's credit card or PayPal account.
S. Release: The moment when BMD delivers Parcels to Customer or Customer's Agent and Customer signs the Delivery Signature Form, or the moment when BMD delivers Parcels to FedEx and receives a FedEx tracking number.
T. Standard Box: BoxMyDorm Signature Double-Walled box which is 24" x 16" x 18".
U. Storage: The time between Pickup and Delivery in which BMD has possession of Parcels.
V. Supplies: Containers and other packing supplies provided by BMD that remain the property of BMD.
W. Written Notice: Customer's written notice to Penn Storage, LLC, via U.S. mail, email, or link on boxmydorm.com.
3. Customer Representations
A. All information in Account is true, accurate and current.
B. Customer is a student of The University of Pennsylvania and will abide by relevant The University of Pennsylvania policies.
C. All actions taken through Account are authorized by Customer.
D. Upon a request from BMD, Customer will promptly return Supplies to BMD.
E. Customer or Customer's Agent will be present to meet BMD during the Pickup Time Window at the Pickup Location and during the Delivery Time Window at the Delivery Location.
4. Restrictions on Parcels
A. BMD may refuse, open, or inspect any Parcel for any reason.
B. Customer will not submit any single Parcel with a value of more than $500 or any group of Parcels with an aggregate value of more than $2,500.
C. Customer will not submit any Parcels containing:
1. hazardous materials;
2. firearms;
3. items the possession of which is prohibited by any law or regulation of any federal, state, or local government of the United States;
4. food;
5. perishable item;
6. liquid; or
7. any item expressly prohibited on boxmydorm.com.
D. Customer is responsible for ensuring that Parcels are safely and securely packed in order to withstand shock, compression, vibration and other movements of normal transportation.
E. Customer is liable for any damage or loss arising from Customer's failure to adhere to Section 4.
5. Pickup
A. Customer will choose a Pickup Date and Pickup Time Window from a list of available options on boxmydorm.com.
B. When BMD takes Parcels from Customer or Customer's Agent during the Pickup Time Window at the Pickup Location, Customer will sign the Pickup Signature Form.
C. With 10 business days prior to the first available pickup date Written Notice, Customer may request a change of the Pickup Time Window or Location. The change is deemed granted only upon written confirmation from BMD.
D. If Customer fails to be present when BMD arrives during the Pickup Time Window at the Pickup Location, Customer will pay the Penalty Fee described in Section 12.
6. Storage
A. During Storage, Customer MAY NOT have access to Parcels or revoke BMD's right of possession unless:
1. Customer provides twenty-five (25) days prior Written Notice, and
2. Customer pays the Penalty Fee described in Section 12.
B. Multiple Storage Periods: Subject to the fees described on boxmydorm.com, Customer may request, with 10 business days prior to the first available pickup date Written Notice, that BMD maintain possession of Parcels for multiple Storage periods.
7. Delivery
A. Choosing a Delivery Date, Delivery Time Window, and Delivery Location
1. After BMD has provided Customer a list of Delivery Dates, Customer will choose an available Delivery Time Window from the list on boxmydorm.com.
2. If Customer fails to choose a Delivery Date or Delivery Time Window by 10 business days before the first available Delivery Date, and BMD is unable to reach Customer using Account contact information, BMD will ship Parcels to Customer's permanent address indicated on Account. Customer will pay all shipping fees (described in Section 8) resulting from failure to choose a Delivery Time Window.
B. Delivery Restrictions: BMD will NOT deliver Parcels outside the Delivery Time Window unless:
1. Customer provides twenty-five (25) days prior Written Notice, and
2. Customer pays the Penalty Fee described in Section 12.
C. Delivery Outside of Campus
1. Off-Campus Delivery: At regular rates, Customer may choose an Off-Campus Delivery Location within a 1-mile radius of the geographical center of The University of Pennsylvania campus.
2. Out of Range Delivery: If Customer's chosen Delivery Location is outside of the Off-Campus Delivery range but within a 3-mile radius of the geographical center of The University of Pennsylvania campus, BMD will charge Customer an Out-of-Range Penalt
3. Shipping Range Delivery: If Customer's chosen Delivery Location is more than four (4) kilometers from the campus border, BMD will ship Parcels at the standard ShipMyDo
4. For Off-Campus, Out of Range and Shipping Range Deliveries, BMD does not guarantee that Parcels will arrive during the Delivery Time Window.
D. Delivery to Customer's Agent: With 10 business days prior Written Notice to BMD, Customer may designate a Customer's Agent to be present at Delivery and sign the Delivery Signature Form.
8. Shipping
A. Section 8 as well as the terms and conditions of FedEx, BMD's designated unaffiliated shipping agent, apply to all of BMD's shipping services.
1. For domestic shipping, see the Federal Express website.
2. For international shipping, see the Federal Express website.
B. At the regular rates as shown on boxmydorm.com, BMD will ship only Standard Boxes.
C. With 10 business days prior Written Notice, Customer may request that BMD ship boxes that are not Standard Boxes, subject to these fees:
1. Boxes up to 58" (calculated by adding height, length, and width of box) � $25 per item plus normal shipping charges.
2. Boxes more than 58" (calculated by adding height, length, and width of box) � $35 per item plus normal shipping charges.
3. Boxes that weigh more than seventy (70) pounds but less than one-hundred-twenty (120) pounds � $45 per item plus normal shipping charges.
D. BMD will not ship Parcels that weigh more than one-hundred-twenty (120) pounds.
E. BMD will provide Customer with a tracking number if one becomes available.
F. BMD insurance does not apply to Parcels once they have been Released to FedEx.
9. Delivery of Supplies & Packing Accessories: If Customer fails to be present at the Delivery Location when BMD arrives to drop off Supplies and Packing Accessories, BMD will leave the items at Customer's door or in Customer's building's mail room and notify Customer via email that Delivery is complete.
10. Payment
A. At the time of order, Customer will pay invoice in full, via a valid credit card or PayPal account in accordance with the payment terms indicated on the receipt of purchase.
B. Customer remains indebted to BMD for any rejected or invalid form of payment or for any reason that causes BMD not to receive payment for services and/or Supplies.
C. Customer will pay all Penalty Fees listed in Section 12 incurred as a result of this Agreement.
D. BMD may charge Customer's credit card or PayPal account any outstanding fees before delivery of Customer's belongings.
E. BMD is not bound to any scheduled Pickup Time Window or Delivery Time Window for a Customer with an outstanding balance.
F. BMD may refuse to deliver Customer's Parcels until Account balance is paid in full.
G. Prices are found on boxmydorm.com and are subject to change without notice.
11. Cancellation
12. Penalty Fees
A. Penalty Fees are estimates; they are subject to adjustment for market conditions.
B. BMD may charge Customer's credit card or PayPal account per Parcel for these Penalty Fees:
1. Failed Pickup � $35
2. Redelivery after failed attempt � $35
3. Access during Storage � $25 per item with a $125 minimum
4. Pickup or Delivery outside standard Pickup or Delivery Time Windows � $25 per item with a $125 minimum
5. Change of Delivery Time Window or Location without sufficient prior Written Notice � $35
6. Late Payment Fee � $35
7. Cancellation Fee � $35
8. Off-campus delivery further than the lesser of 1 kilometer or 4 blocks from the geographical center of campus - $75
9. Items in excess of 70 pounds but less than 120 pounds are subject to an overweight fee of $35. Items greater than or equal to 120 pounds are subject to an overweight fee of $70.
10. Items that are 'overstuffed,' as defined by a box that is no longer rectangular in shape, are subject to a fee of $25 .
11. Items not packed properly and or requiring additional tape at the sole descretion of our professional moving vendors are subject to a fee of up to $5 per item.
12. Items without a label are subject to a fee of $7 per item.
13. All customers (including those storing through the Fall Semester), with the exception of those with an order consisting of only shipping items, must select their return delivery or extended storage option for the Fall Semester by 5pm EST on August 7th. Failure to do so will result in a $75 fee and you may lose any guarantee on service delivery dates.
13. Service Guarantee
A. If BMD fails to comply with the terms of this Agreement, BMD will issue a credit to Customer in an amount determined at BMD's sole discretion.
B. BMD will issue a credit only if Customer has:
1. entirely complied with the terms of the Agreement,
2. not tampered with or removed any label from Parcels, and
3. provided Written Notice of the claim within eight (8) days of the Delivery Time Window.
C. Force Majeure: This section does not apply to situations outside the control of BMD, including, but not limited to, acts of nature (such as fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, foreign enemy action, hostilities, civil
14. Insurance Coverage
A. BMD automatically insures all of each Customer's Parcels against loss or damage for up to $100.
B. Additional Insurance: Customer may purchase additional insurance for additional fees, as described on boxmydorm.com
1. Customer may not purchase BMD insurance for more than $500 for each Parcel.
2. Customer may not purchase BMD insurance for more than $2500 for all of Customer's Parcels.
C. Insurance is allocated equally to each of Customer's Parcels. The amount of insurance for each Parcel is calculated by dividing the number of Customer's Parcels by the total amount of insurance purchased.
D. Insurance does not cover damage or loss to the following types of items:
1. cash or any other monetary item,
2. jewelry,
3. fragile items,
4. storage containers,
5. unpacked items, or
6. items whose primary value is sentimental or personal.
E. Insurance does not cover damage or loss:
1. existing prior to Pickup,
2. caused after Delivery,
3. for which there is no visible evidence of physical damage,
4. arising during normal handling or transportation,
5. caused by inadequate packing,
6. caused by forces outside of BMD's control, or
7. caused by including in Parcels any item on the restricted list in Section 4.
15. Customer Claims for Lost or Damaged Parcels
A. Before making an insurance claim with BMD, Customer must exhaust any applicable personal insurance policies.
B. To initiate a claim, Customer must submit a claim form, available from BMD by request, within 3 days of Delivery, or BMD will deny
C. Customer must allow BMD to inspect the contents of the allegedly damaged Parcel
D. BMD will process Customer's claim within thirty (30) days
E. If BMD determines that a claim is valid, BMD will pay Customer the lowest of the following:
1. the cost of restoring the item,
2. the cost of replacing the item, or
3. the amount of insurance on the Parcel.
16. Waiver of Liability
A. Customer waives all claims against BMD for any loss, liability, claim, expense, damage to property, or injury to persons in excess of the amounts for which Parcels are insured by BMD.
B. Customer waives all claims against BMD for any loss, damage, or injury that was not or could not be
C. Customer waives all claims against BMD for any costs associated with any claim arising from this Agreement.
D. Customer waives all rights to hold BMD to any standards or laws regarding professional movers, common carriers, or storers.
17. Applicable Law
A. This Agreement shall be governed by the laws of the State of Pennsylvania.
B. Any court action pertaining to this Agreement shall be conducted in the courts of the State of Pennsylvania.
18. Entire Agreement: There are no representations, warranties, agreements by or between the parties which are not fully set forth herein.
19. Amendments
A. No individual, including but not limited to, representatives, employees and affiliates of Penn Storage, LLC or its agents, is authorized to make any representations, warranties or agreements other than as expressly set forth in this Agreement.
B. Customer may not change this Agreement except by submitting prior Written Notice and receiving written confirmation from BMD clearly stating that BMD has accepted the request.
C. Penn Storage, LLC may amend this Agreement at any time
20. Severability: If any provision of this Agreement is determined to be invalid or unenforceable, in whole or in part, the other provisions of this Agreement shall be unaffected and shall remain in force and effect to the fullest extent permitted by law.
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